Principles

The CUB seeks to sustain and build on the organizational synergies generated out of the struggle to stop the Pepco takeover by Exelon. CUB has adopted eight principles:

AFFORDABILITY (JUSTICE)

Utility bills individually and collectively are not burdensome.

ACCOUNTABILITY

Regulatory and legislative processes relative to utilities are transparent and provide a seat at the table for ratepayers and consumers

CONTROL

Services are community driven and the community owns and produces them to the extent possible.

EQUITY

Ratepayers, taxpayers, and residents are the primary beneficiaries of legislative and regulatory processes relative to utilities.

ACCESS

Services are readily available to all income groups. 

PARTICIPATION

Public participation is on an equal footing with utilities and corporations in all proceedings of the Public Service Commission and DC Water.

SUSTAINABILITY

The utility infrastructure and technology are modern and maintained, and deployed in ways that meet the community's needs and goals and sustain the environment.

USER-FRIENDLINESS

Customer service is best-in-class.